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FREQUENTLY ASKED QUESTIONS
What to bring to an appointment?

Please arrive with:

  1. Insurance card(s)

  2. ALL CURRENT MEDICATIONS FROM ALL OF YOUR PHYSICIANS

  3. New patients- completed registration forms

  4. ID

  5. Prescription refills

  6. Co Pay - we accept cash, checks, and most major credit cards

  7. Social Security Number

  8. Questions for provider

 

What is a physician assistant?

Physician assistants (PA's) are licensed health care professionals. PA's are taught to diagnose, treat, and manage illnesses. PA's are able to prescribe medications and order diagnostic tests. PA's are educated in a medical model designed to complement physician training. 

 

Appointment cancellation protocol?

We require a 24 hour advanced notice.

 

How do I refill my medication(s)?

Prescriptions need to be reviewed and refilled during your scheduled office visit. If you need a refill between visits, it is helpful to call the office at least three days before your supply runs out. The prescription line for our Dunbar office is (304) 768-6151. For our Teays Valley office call (304) 757-2932. The weekend and evening on-call doctor WILL NOT prescribe any narcotics; these must only be done during office hours.

 

Be prepared to provide the following information:

  1. Your full name

  2. Date of birth

  3. Medication name, strength, and dosage

  4. Current symptoms (if applicable)

  5. Daytime telephone number 

  6. Pharmacy

  7. Allergies to medication

 

What are the available services?

  • Electronic Medical Records

  • E-prescribing

  • Office evaluation and medical treatment (newborn to adult)

  • Comprehensive lab

  • EKG

  • Ultrasound and Vascular Studies

  • Holter monitors

  • Medicare Wellness Exams

  • Social media communication including Facebook and Twitter

 

Who do I call outside of office hours?

If you have an emergency and need to contact a physician from our practice after office hours, call the answering service at  (304) 768-8811 or (304) 757-3131 and leave a message. The answering service will get in touch with the physician on call. IF YOU REQUIRE IMMEDIATE ATTENTION, call 911 or proceed to the closest emergency room. The emergency room staff will contact our physician on call, if necessary.

 

We DO NOT refill prescriptions for pain medication or other controlled substances after office hours.

 

What happens if I get hospitalized?

Our physicians maintain active privileges at Thomas Memorial Hospital in South Charleston, West Virginia. 

 

During your hospitalization one of our physicians will visit you daily to assess your medical condition, order appropriate tests, and to make any required changes in your hospital plan of care. Prior to your hospital discharge, you will receive instructions for your follow-up care.

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