Our Roles in Working Together

 

As your primary care provider, I will:

• Learn about you, your family, life situation, and health goals and preferences. I will remember these and your health history every time you seek care and suggest treatments that make sense for you.

• Take care of any short-term illness, long-term chronic disease, and your all-around well-being.

• Keep you up-to-date on all your vaccines and preventive screening test(s).

• Connect you with other members of your care team (specialists, etc.) and coordinate your care with them as your health needs change.

• Be available to you after hours for your urgent needs.

• Notify you of test results in a timely manner.

• Communicate clearly with you so you understand your condition(s) and all your options.

• Listen to your questions and feelings. I will respond promptly to you – and your calls – in a way you understand.

• Help you make the best decisions for your care.

• Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.

 

We trust you, as our patient, to:

• Know that you are a full partner with us in your care.

• Come to each visit with any updates on medications, dietary supplements, or remedies you’re using, and questions you may have.

• Let us know when you see other health care providers so we can help coordinate the best care for you.

• Keep scheduled appointments or call to reschedule or cancel as early as possible.

• Understand your health condition: ask questions about your care and tell us when you don’t understand something.

• Learn about your condition(s) and what you can do to stay as healthy as possible.

• Follow the plan that we have agreed is best for your health.

• Take medications as prescribed.

• Call if you do not receive your test results within two weeks.

• Contact us after hours only if your issue cannot wait until the next work day.

• If possible, contact us before going to the emergency room so someone who knows your medical history can care for you.

• Agree that all health care providers will receive all information related to your health care.

• Learn about your health insurance coverage and contact HMSA if you have any questions about your benefits.

• Pay your share of any fees.

• Give us feedback to help us improve our care for you