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Our Roles in Working Together


As your primary care provider, I will:

  • Learn about you, your family, life situation, and health goals and preferences. I will remember these and your health history every time you seek care and suggest treatments that make sense for you.

  • Take care of any short-term illness, long-term chronic disease, and your all-around well-being.

  • Keep you up-to-date on all your vaccines and preventive screening test(s).

  • Connect you with other members of your care team (specialists, etc.) and coordinate your care with them as your health needs change.

  • Be available to you after hours for your urgent needs.

  • Notify you of test results in a timely manner.

  • Communicate clearly with you so you understand your condition(s) and all your options.

  • Listen to your questions and feelings. I will respond promptly to you – and your calls – in a way you understand.

  • Help you make the best decisions for your care.

  • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.


We trust you, as our patient, to:

  • Know that you are a full partner with us in your care.

  • Come to each visit with any updates on medications, dietary supplements, or remedies you’re using, and questions you may have.

  • Let us know when you see other health care providers so we can help coordinate the best care for you.

  • Keep scheduled appointments or call to reschedule or cancel as early as possible.

  • Understand your health condition: ask questions about your care and tell us when you don’t understand something.

  • Learn about your condition(s) and what you can do to stay as healthy as possible.

  • Follow the plan that we have agreed is best for your health.

  • Take medications as prescribed.

  • Call if you do not receive your test results within two weeks.

  • Contact us after hours only if your issue cannot wait until the next work day.

  • If possible, contact us before going to the emergency room so someone who knows your medical history can care for you.

  • Agree that all health care providers will receive all information related to your health care.

  • Learn about your health insurance coverage and contact HMSA if you have any questions about your benefits.

  • Pay your share of any fees.

  • Give us feedback to help us improve our care for you


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